Privacy Policy for Arch

Effective Date: June 29, 2026

Location: Kuwait

At Arch (archkw.com), we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information to provide and improve our services to you:

Personal Identification Information: When you make a purchase, create an account, or contact us, we may collect your name, shipping address, billing address, email address, and phone number.
Payment Information: All financial transactions are processed securely through our third-party payment gateway providers (e.g., KNET, MyFatoorah, or credit card processors). Arch does not store or have access to your full credit card or KNET card details.
Device and Usage Data: We automatically collect details about your visit to our site, including your IP address, browser type, pages visited, time spent on the site, and the referring URL.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

Process, fulfill, and ship your sock orders.
Send you order confirmations, shipping updates, and customer support messages.
Improve our website functionality, product offerings, and overall customer experience.
Send you promotional emails or text messages about new arrivals, sales, and updates (only if you have opted in, and you can unsubscribe at any time).
Prevent fraudulent transactions and secure our platform.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We only share your data with trusted partners essential to running our business:

Delivery & Courier Services: Local Kuwaiti delivery companies or regional couriers to ensure your orders reach your doorstep.
Payment Processors: To securely process your payments.
Analytics & Marketing Partners: Tools like Google Analytics to help us understand how customers use our site and optimize our reach.

All third parties are contractually obligated to keep your information confidential and use it solely for the services they provide to us.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies help us remember items in your shopping cart, recognize you when you return to our site, and understand your preferences. You can choose to disable cookies through your browser settings, though some features of our website may not function properly as a result.

5. Data Security

The security of your data is incredibly important to us. We implement industry-standard security measures, including SSL (Secure Sockets Layer) encryption technology, to protect your personal information during transmission and storage. While we strive to use commercially acceptable means to protect your data, no method of online transmission is 100% secure.

6. Your Rights

Depending on your location, you have the right to:

Access the personal data we hold about you.
Request the correction of inaccurate personal data.
Request the deletion of your account and personal details from our active database.
Opt-out of marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.